A Hands-On Customer Experience & Community-Building Workshop for Retailers

Through examples, activities, and easy-to-implement ideas, you’ll leave with new insights, practical tools, and a clear plan to attract more customers and keep them coming back. Whether you’re a retailer, café, service provider, or independent maker, this workshop will give you fresh inspiration and actionable steps to enhance your visibility and impact.

• What excellent customer service really looks like
• Optimising the layout and flow of your shop
• Seeing your business through your customer’s eyes
• Creating offers and promotions
• Building a strong community both in person and digitally

Session to include a fork-supper for all attendees.

This workshop is brought to you as part of Go Succeed NI. Go Succeed represents a significant investment in local entrepreneurs and businesses, funded by the UK Government.

Please note as this is an in-person event, the registration numbers for this are restricted. Please note whilst Go Succeed operates across NI, this event is being hosted by Ards and North Down Borough Council therefore should the event reach capacity and a waiting list is created, priority access will be given to Businesses based in the Ards and North Down Borough Council area.

Registration instructions: This event is free for participants, there will be no charge applied during the booking process. Please note your email confirmation and eTicket will come from noreply@glistrr.com, please add this to your list of trusted accounts to prevent information landing in your junk folder. If you are experiencing any issues, please contact emma@fullcircleeu.com

For any queries around accessibility, please contact 02890691027