Coronavirus FAQ's

Business First Online have compiled a series of frequently asked questions about Coronavirus (COVID-19)

The frequently asked questions cover a range of topics including:

What is social distancing?

  • This is advice we should all be taking to reduce social interaction between people in order to reduce the transmission of Coronavirus. Below are some simple steps you can take:
  • Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough.
  • Avoid non-essential use of public transport, varying your travel times to avoid rush hour, when possible.
  • Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information.
  • Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs.
  • Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media.
  • Use telephone or online services to contact your GP or other essential services.


  • HMRC Helpline – 0800 0159 559
  • A new tax helpline has been established specifically for people concerned by the impact of the crisis on their ability to pay tax. They can be contacted to help with: 
    • agreeing an instalment arrangement
    • suspending debt collection proceedings
    • cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately
  • The Chancellor announced today (20th March) that VAT payments will be deferred for the next quarter, and businesses will have until the end of the financial year to pay.


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